Hardware Support The Roadrunner Hardware Support Contract ensures that if you have any hardware failure on the computer equipment covered, that one of our skilled engineers will rectify it as soon as possible.

Hardware Support

Key Support Features: Telephone Support On-Site Visits In-House Repair Service Temporary Loan Equipment

As you are already aware, here at Road Tech we like to offer our customers a complete service from the very start of planning your computer system, right through to implementation, training and, of course, continual support afterwards. We have always prided ourselves on our high level of commitment to our customers and the benefit you will gain from our product, which is why we have a large team of support engineers at our offices. The team has a vast knowledge of all aspects of computer systems, and of course the Roadrunner software package, thus enabling them to support all your IT needs.

The Roadrunner Hardware Support Contract ensures that if you have any hardware failure on the computer equipment covered by your support contract, that one of our team of highly qualified engineers will rectify it as soon as possible. This may be by telephone, by replacement of the faulty piece or, by an engineer attending your site to undertake the work necessary to get your system back up and running. Road Tech engineers will decide the exact method so that the minimum hassle and down time for you is achieved.

Full details of charges for this service are available upon request; Full contact details may be found on the Contact Us page.

Typical Cover Provided.

1. Telephone support during working hours to assist the user with problems arising from failure of computer equipment;
2. On site visits during working hours to investigate or remedy problems with or as a result of hardware failure. Depending on the specific problem, hardware may be returned to Road Tech offices for further repair work;
3. The cost of supply of all parts (except consumables), labour and travel expenses (restricted to mainland UK) within contract hours, necessary to rectify a specific hardware failure.
4. Temporary loan of peripheral equipment subject to availability of stock solely at Road Tech's discretion.

Please Note: Terms and conditions apply.

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